Outgoing e-mail problems affecting Learning Labs, Depot, other stuff

Due to some unannounced (to me, anyway) changes to the mail servers we use to send you important things like Learning Labs posting notifications and password reset help, we’ve been able to send you messages for the better part of the last few days (I’m not even sure when this started; my logs tell me nothing useful). I’ve rerouted mail to go through a different server. The problem is this is the server that AOL hates and won’t un-blacklist.

I’m going to try to find a better workaround. In the meantime:

  • If you’re expecting a confirmation e-mail from the Learning Labs and you’re not getting it, e-mail me at help@stratepedia.org and I’ll confirm your account by hand.
  • If you’re expecting a password reset code or Depot migration code and not getting it, e-mail me from the account you used to register and I’ll help you move forward.
  • If you’re expecting notifications in the Learning Labs and not getting them, you’re probably just going to have to tie a string around your finger to check the group’s web page on a semi-regular basis. Sorry I can’t give you a better suggestion than that at the moment.

You could also try another e-mail account–for example, messages are arriving correctly to my ku.edu and mac.com accounts. If you’re on AOL and have an alternate, you might give that a try.

Leave a Reply