Micro-blogging at conferences: Examples from TED and SXSWi

Last week I began talking about how conference organizers are using their websites to enhance the overall conference-going experience. Today I want to focus on the role micro-blogs like Twitter play in conference promotion and collaboration.

030EE1A2-75AE-470B-8910-8E3E68A4741E.jpgThis year’s TED conference is in full swing this week. TED annually hosts a who’s-who of thinkers in education, economics, entertainment, politics, and technology. TED’s organizers are posting brief conference updates on their own Twitter account. Twitter makes it easy for attendees to quickly add their own thoughts on sessions by including a hash tag in their tweets. In this case, if I were attending TED and had something to share with the world via Twitter, I’d just include #TED in my message. People reading my tweets from a Twitter client like TweetDeck can click the hash tag and open a real-time list of tweets with that keyword. We could encourage Twitter fans attending this summer’s conference to include the hash tag #SIM2009, for example, to get a quick rundown of what people are saying about the activities there. (By the way, I’m leaning strongly toward doing a session on Twitter this summer, if you’re attending the conference and are interested in learning more about what it is and how we’ve been using it around CRL.)

Also of note: No, I’m not at TED right now. I wish I were. But I can still follow TED on Twitter, along with others who are attending and posting about the conference. Is it the same as being there? No, but I did hear some interesting information about Bill Gates’ presentation yesterday before it hit the traditional press or even blogs. Yes, it’s going to require a little more research–you’re not going to get a complete summary of a talk in 140 characters or less–but it’s great for marketing. Seeing all the great and enlightening discussions I’m missing this week, maybe I can somehow finagle my way into TED 2010 (wishful thinking).

So that’s how TED is using micro-blogging this year–they’ve put an established social networking system to use. South by Southwest Interactive (SXSWi) also uses Twitter; however, this week they also introduced my.SXSW, a social network exclusively for conference attendees and presenters. One feature of this service is a micro-blogging system akin to Twitter. It allows people to post messages, reply to others, and follow what others are saying. This is an interesting concept, but I haven’t really used it yet. At this point I think I’d rather use an open, established system for these types of communication rather than signing in somewhere else. I could be selling this idea short, though.

If we were to encourage micro-blogging before, during and after our conferences, I think Twitter would be the better way to go because, first, it’s there and not something we’d have to develop or host ourselves; and second, there’s value-added beyond just our single event–people can continue to use Twitter (or Facebook, or Flickr, or Delicious, etc.) for their own personal and professional uses after the conference is but a memory.

What do you think? I’m going to go on record right now and suggest we adopt #SIM2009 as a Twitter hash tag for this year’s International SIM Conference in Lawrence. Have you used micro-blogging to prepare for or follow a conference? Share your thoughts in the comments below.

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  • Hi Chris, thanks for sharing the behind-the-scenes thinking on my.SXSW. I'm going to check it out more in-depth this week. We're really trying to move our audience toward social media in earnest this year--hopefully next time around we'll be ready for a white label approach.
  • Disclaimer: My company used one of our products (known as The Social Collective) to provide SXSW with the social network, messaging and social schedule behind the my.SXSW-branded web site, so obviously I'm biased.

    As you correctly pointed out in your post, there are pros and cons of using an open system vs. a closed white-label system. In response, I figured I would explain our rationale for building a "closed" system and also explain how it integrates with Twitter. We were going for a "best of both worlds" solution.

    Our goal was to provide SXSW with a messaging experience that was integrated with arbitrary SXSW groups and SXSW events (showcases, films, panels, etc.), which you can't do with Twitter alone. However, we know people use Twitter (a lot) at SXSWi and we didn't want to discourage them from doing so. For that reason, we provide two-way Twitter integration with our closed messaging system so that it's actually not really "closed" at all. Tweets can be (optionally) posted out to Twitter from my.SXSW; likewise, if you use an event tag (e.g. SX09-1234) in your tweet, it will be downloaded into my.SXSW and placed into the context of the corresponding event. (BTW, event tags also work with flickr photos and there's no reason why we couldn't also include blog posts, YouTube videos and other content from the interwebs.)

    The Social Collective strikes a balance between a private/white-label system and an open, multi-purpose messaging system like Twitter, which opens the door for a myriad of use cases, including posting from your smart phone with your favorite Twitter client, posting from your dumb phone with SMS, using a Twitter client on your computer, using the Twitter web site or the my.SXSW web site.

    We tried to cover all these use cases while also doing a good job of providing SXSW and its registrants with a "one stop shop" for building their schedules and socializing before, during and after the conference using means of communication they already know and love.

    Finally, I agree that you probably don't want to build and host your own private messaging system for the SIM Conference. However, if you want true group and social schedule integration with your messaging, you might want to drop us a line. We provide our own hosting, all the branding services to match your conference's look and feel and also a set of web services to poll and ingest your registrants and your schedule, wherever they may reside.

    Okay, I'll stop my blatant sales pitch now. ;-) Thanks for your article and perhaps I'll see you on my.SXSW and/or at SXSWi!
  • Julie
    Sure, I'll play along with #SIM2009.
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